This hotel is the perfect retreat after a long afternoon at Machu Picchu. We were immediately greeted by a welcome drink and then escorted to our “matrimonial” room and the kids had a nice room next door.
The pre dinner drinks were amazing and the dinner exceeded all expectations. The president of Peru had just been to the hotel a few days earlier and judging by the service I can understand why!
Even the breakfast we had at 5 am before our hike the next day was outstanding. The hotel took our bags and they were waiting on the train platform at 330 pm. All worked exceptionally well!
Thank you for providing such high quality service! More
Our family of 4 stayed here overnight during a 2 day visit to Machu Picchu. From the moment we arrived, the staff was extremely attentive making sure everything was perfect. But to top off their service, they even let us check back in at noon, after checking our for a sunrise hike, to get cleaned up before our journey back to Cusco. The shower and nap would’ve been worth paying for another night, but they did it at no charge. Our whole family says Thank you!!! More
Booked the Hotel almost a year ago for what was to be a special occasion. Flew from Australia to experience the mystique of Machu Picchu. Selected the Hotel based on reviews despite the heavy price.
Many great aspects of the experience but also many frustrating ones. Things that should not happen in a Hotel of such standard and price. Staff were friendly and tried to make good the various “oops” but the apologies one thing after another wore thin.
Great location, great vibe. Sadly the little things do matter.
Spent two nights here for our stay to visit Machu Picchu. Very welcoming staff. Upon our arrival we were greeted with cool towels (it was hot there) and a complimentary drink, while our rooms were being prepared. This hotel is literally at the end of...More