This is quite a disappointing hotel; it is in need of some refurbishment, both with the building and leadership. We were expecting a top hotel but did not find it... read more at Sumaq, which was very disappointing. The other hotels we stayed in the region (Antigua Casona San Bas in Cusco; Sol y Luna in Urubamba; El Alberguein Ollantaytambo) tried much harder to provide good service and provided considerable better value for money. I would recommend a lower priced hotel and standard amenities.
We went in for a drink to kill some time in Aguas Calientes and Luis Angel was so nice and attentive and provided great service. The hotel looked gorgeous, but... read more as we were just at the bar, I can't comment. It's well located.
When we got to Machu Picchu, we actually drove past the hotel and I thought it was a lovely Condo. After a short tour of Machu Picchu, we drove... read more back and stopped in front of the place. What a nice surprise that it turned out to be our hotel! The lobby is beautiful, the staff so friendly. We were greeted with a cool, refreshing drink and some sort of little appetizer. After going to the room, which was spacious and well appointed, and looking out over a river, and freshening up a bit, we went down to the lobby bar and were treated to a Pisco Sour, (a locally made alcoholic beverage) and home made potato chips. For supper, we were served what my friend called the best cerviche she has ever had and Mediterranean pasta. The service and amenities were outstanding, the location and proximity to Machu Picchu are by far perfect.
We are a family of four and stayed here for two nights. It’s at the bottom of Aguas Calientes, close to the river which sounds so peaceful at night and... read more the best of natural noise makers. Beds are super comfortable. Service was lovely. This is by far the nicest place to stay in Aguas Calientes. More