Stayed here on our trip round Peru - fantastic - picked up our bags from the train station for us and took them back for when we left - made... read more life so much easier.
First hotel I have stayed in where they come to the comfy seats in reception to check you in with drinks and nibbles.
Food was great in the restaurant - and breakfast too - also catered for us vegans :) :)
Overlooking the river - just a stones throw from the bus up to the top of Machu Picchu -fantastic stay. Would happily have stayed longer :) :) :)
The hotel has a very good building, and the attention is amazing, specially with the children. The restaurant is probably the best in town and they help us with all... read more the logistic from Cusco to Machu Picchu.
We had such high expectations for this property due the star rating and the price point. We had read all of the reviews and had carefully selected this property from... read more the other two luxury properties within Aguas Calientes. Overall we were just very disappointed, which surprised us as others had such wonderful things to say about the hotel. Yes, the location is good as its is further from town, by the river, and yet close enough to walk quickly to the bus station up to Machu Picchu. The rooms though were load you could hear the street noise and I can't even imagine the noise from the trains if you booked a non-river room. The rooms themselves are okay. We found the pictures much better than the reality. The room did not seem very clean and there were maintenance issues. We also found the front desk staff to be cold and unfriendly. On the other hand the spa, bar and restaurant staff were great. The food was also wonderful. If we were to go back to Aguas Calientes though we would choose another hotel. As much as we hate to say it this property just did not live up to what we thought a five star property should been and left rather sad. More
Stayed for one night as part of our visit to Machu Picchu.
Not cheap but in our view, well worth the cost. We had a river view room which... read more was nice. Bar area was lively with a complimentary Pisco Sour for guests. We ate in the restaurant which was really nice. Staff were all helpful and friendly More
This is a beautiful hotel in Aguas Calientes. My daughter and I arrived around 9:30 p.m., exhausted after a long day of hiking around the Sacred Valley. The hotel staff... read more were accommodating and helpful. Our stay included dinner, so we ordered something off the menu and had it delivered to our room. I have to say the food was...ok. We ordered minestrone soup and it was nothing like any minestrone we've ever had before. I realize we were in Peru, where they don't "specialize" in minestrone, but it had a green base, large chunks of steak...just not what we'd envisioned or hoped for after that long day. The food is on the fancier side, more like nouvelle cuisine, and we just weren't feeling it that night. We got up early the next day to head up to Macchu Picchu, so we didn't spend a lot of time in the hotel, but the beds and rooms were nice, and the staff were lovely. More