Since we arrived they made us feels welcome!
The staff was extremely helpful and informative.
The hotel have an exquisite decoration, the rooms are large, impecable clean, and with a beautiful view to the river . Excellent location , close to everything.
The breakfast has a large variety of dishes and fruits
Was booked into this hotel as there was a rail strike for one day and we lucked out.
Very beautiful hotel- modern local decor.
Rooms are spacious and well appointed.
Property is on the river so the balconies have great views and sounds of the river flowing.
The restaurant is absolutely the best food we had in Peru
I went to the spa for a massage and it was also top notch.
Would recommend this hotel if you like the feel in the photos. More
Our family of 4 stayed here overnight during a 2 day visit to Machu Picchu. From the moment we arrived, the staff was extremely attentive making sure everything was perfect. But to top off their service, they even let us check back in at noon, after checking our for a sunrise hike, to get cleaned up before our journey back to Cusco. The shower and nap would’ve been worth paying for another night, but they did it at no charge. Our whole family says Thank you!!! More
We would not stay here again. We travelled as a family of five in March. We were charged for two rooms on an online travel agent, but the hotel gave us one larger room. On arrival, the hotel mistakenly charged the room again to the card, and interestingly the amount was half of what we paid in advance.
The online travel agent refused to credit back the extra, as the hotel had charged them for two rooms. The hotel told us we would receive a refund for the room they had also mistakenly charged, but a month later we have not yet received the refund for the room As it stands we have paid for three rooms - two online and one on arrival at the hotel.
We dined in their restaurant. Four vegetarians and all the kids meals had meat in or on it. When the bill came, we had been charged twice for all the meals.
On the positive side, this hotel is further away from town so a five minute walk, and therefore quieter. The rooms are beautiful and the staff are very helpful. However, multiple expensive errors which have left us out of pocket are not what we expect from a hotel of this expense. A month later I am still writing emails trying to sort out the mess.