What a find! The service and attention was the best that I have had. The restaurant has a fine chef and everything served looks and tastes like it was... read more prepared by a gourmet chef. The room was a suite which was clean and well supplied with anything that we would need. Priscilla waited on us for dinner; she was efficient, pleasant and helpful with any questions that we had. More
Loved this hotel. It was absolutely beautiful. Service was great and the food in the restaurant was delicious! Highly recommend it! They have a spa, event center, beautiful scenery. Clean... read more and spotless rooms. Very nice dock and the restaurant had great food choices and all you can eat. Loved the service too.
We were greeted at check-in with a warm towel to wipe our hands, a wonderful local non-alcholic drink and a yummy appetizer. Our room was spacious and spotless. ... read more During our stay my husband became ill. The hotel staff could not have been more helpful. They arranged for us to stay beyond check-out time so my husband could rest. They also arranged for a local doctor to come to the hotel to check on my husband. Thankfully it was nothing medically serious and after rest and a few antibiotics we were good to go. A special thank you to Carolina of the hotel reception for her concern and help. I would gladly stay at this hotel again and highly recommend it. More
This was a luxury hotel. We spent one night here. Our room was very comfortable. There ws plenty of hanging space in the closet. I... read more thought the bathroom needed more counter space. The hotel does not have air conditioning, but this seems to be normal for hotels in this area. We stayed in October and it was a very warm day so it was a little warm when we first went to sleep. The service at the hotel was outstanding.
We spent one night at the Sumaq, were warmly greeted and extremely well looked after. The restaurant meal was absolutely excellent. We were fortunate to get a later than usual... read more checkout to allow us to shower after Machu Picchu. Tania at reception was excellent and so helpful.